For Customer Excellence

Do you have proven customer service skills, not necessarily in the property industry, and have a clear understanding of how to deliver excellent customer service? If so, we would love to hear from you.

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The right candidate will be dedicated, have excellent telephone skills and be keen to join a market leading company focused on providing the best possible service for all its clients.

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We are a leading agent in Sittingbourne and have a modern, prominent high street office and a fantastic local recommendation.

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We are looking for someone to join our team as a customer service support individual. Ideally will have previous experience working in a customer service role with fantastic telephone skills. You will need to have the confidence to talk to customers in an authoritative manner whilst showing empathy and understanding.

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If you have a great work ethic and the desire to provide extraordinary customer service and have fantastic relationship building skills then this could be the role for you.

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Key responsibilities include:

• Responsible for handling calls from vendors, purchasers, landlords and tenants
• Delivering excellent customer care over multiple communication channels including telephone and email
• Taking ownership of customer enquiries from start to finish
• Help people to sell, buy, let, or rent their property, you will need to make them feel valued and looked after from the first interaction
• Recognise the opportunity to help further and present useful additional products and services we supply such as mortgages and conveyancing
• Instinctively know how to spot potential leads and refer customers to relevant colleagues
• Build meaningful relationships with your clients and the team in branch
• Updating and inputting of client records on the CRM database
• See a target and exceed it  

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What we offer…

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Not only will you be working for one of the areas most loved agents that was highly rated in the UK at ‘The Best Estate Agent Guide’.

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We are also offering a competitive salary from £20,000* - £26,500* (*from 1^st April) per annum + bonus and commission – depending on experience.

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The hours worked will be Monday to Friday 9:00 – 18:00 and every other Saturday 9:00 – 17:00 (with a day in lieu). You will also receive 20 days annual leave + bank holidays.