Do you have proven property management experience and have a clear understanding of how to deliver excellent customer service?

If so, we would love to hear from you. The right candidate will be dedicated, have excellent telephone skills and be keen to join a market leading company focused on providing the best possible service for all its clients.

We are a leading agent in Sittingbourne and have a modern, prominent high street office and a fantastic local recommendation. We are looking for someone to join our busy management team handling a large portfolio of managed properties. You will need to have previous experience working in the lettings industry. You will need to have the confidence to talk to customers with authority whilst recognising that you are talking with a customer and at the same time showing empathy and understanding. If you have a great work ethic and the desire to provide extraordinary customer service and have fantastic relationship building skills then this could be the role for you.

Key responsibilities include:

  • Responsible for handling calls from landlords, tenants and contractors
  • Helping with new inbound enquiries, when necessary
  • Delivering excellent customer care over multiple communication channels including telephone and email
  • Taking ownership of works reported to us from start to finish
  • Liaise with contractors to ensure prompt response and works completed diligently
  • Build meaningful relationships with your clients and the team in branch
  • Updating and inputting of client records on the CRM database
  • Working to KPIs and feeling challenged by those KPIs

What we offer…

Not only will you be working for one of the areas most loved agents that has been rated 3rd in the UK at ‘The best Estate Agent Guide’ we are also offering a competitive package from £18,000 - £25,000 per annum including bonus and commission – depending on experience. The hours worked will be Monday to Friday 8:30 – 18:00 and every other Saturday 9:00 – 17:00. You will also receive 20 days annual leave + bank holidays.

 

Current Opportunities

We’re always on the lookout for eager people to join our team.

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